For questions regarding your lease or rental account, please contact our customer service center. Our leasing specialists are available Monday through Friday from 8:00am to 7:00pm EST.

Toll-free:	1.866.650.8795
Email:	Customer Service
Fax:	1.201.770.5046
Payments / correspondence:	EverBank Commercial Finance, Inc. Dept. # 1608 Denver, CO 80291-1608
Overnight payments only:	EverBank Commercial Finance, Inc. Dept. # 1608 1700 Lincoln Street – Lower Level Denver, CO 80274

Under the terms and conditions of your lease or rental contract, you are required to carry property / liability insurance on the asset. You have the option of supplying proof of coverage or taking advantage of EverBank Commercial Finance’s insurance program, provided by Great American Insurance Group. If you are covering the asset under your own business policy, EverBank Commercial Finance, Inc. must be named as Loss Payee on the certificate.

In the event of a loss, please notify your insurance agent as soon as possible.

You may request a copy of your Lease/Rental Agreement or other documents via phone 1.866.650.8795, fax 1.201.770.5046, or e-mail   Customer Service. Please specify the document you would like a copy of and include your name, contact information, contract number, and where you would like us to send the copies.

To request another copy of your invoice you can either fax a written request to 201.770.5046 or e-mail   Customer Service. You can also call us at 1.866.650.8795 between the hours of 8:00am and 7:00pm EST Monday through Friday. Please be sure to include your contract number, contact information, effective date, and how you would like us to forward the information (e-mail, fax, US mail).

You may update your billing address via phone 1.866.650.8795, e-mail   Customer Service, or by completing the appropriate section on the back of your invoice. Please include your name, contract number, new billing address and telephone number, and the effective date for the change.

EverBank Commercial Finance does not accept credit cards for monthly lease or rental payments. We do, however, offer Automated Clearing House (ACH) services. To set up your account for electronic funds transfer, call our customer service center at 1.866.650.8795 between the hours of 8:00am and 7:00pm EST Monday through Friday.

Yes. Simply call our customer service center at 1.866.879.8795. Our leasing specialists can assist you between the hours of 8:00am and 7:00pm EST Monday through Friday.

As a standard practice, invoices are printed and mailed 20 days prior to the due date and carry a three day grace period. If payments are received after the grace period, they will be assessed a late fee. If you require additional time to process our invoices, please contact us at 1.866.650.8795.

Property taxes are assessed by your local jurisdiction on your leased or rented asset. Per your contract, you are required to reimburse us for the taxes assessed by the governing entity. As EverBank Commercial Finance, Inc. is the legal owner of the equipment and we are not tax exempt, your tax exempt status does not apply to property tax.

The documentation fee is a one-time charge that appears on your first invoice. It covers the cost of processing and initiating your lease or rental.

Transition Billing (also called interim rent) is a pro-rated daily charge from the time of equipment installation to the time of lease commencement. This one-time fee, if assessed by your equipment vendor, will appear on your first invoice. Please contact your equipment dealer with any questions regarding your transition billing charge.

Overage invoices are generated by your equipment dealer and sent to EverBank Commercial Finance to add to your lease or rental invoice. Beginning and ending meter reads for all devices are displayed on your invoice. If you have questions regarding overages, please contact your equipment dealer directly so they can research the charges and confirm their accuracy. If a credit or adjustment is required, EverBank Commercial Finance needs instructions in writing from the vendor to apply the correction to your account.

Yes. Equipment can be added to an existing lease quickly and easily. Talk to your Relationship Manager for details.

To request a buyout quote simply fax a written request to 1.201.770.5046 or e-mail   Customer Service. Please include your contract number, contact information, effective date, and how you would like us to forward the information (e-mail, fax, US mail).